OUR REFUND POLICY ALLOWS YOU TO EXCHANGE OR REFUND A PRODUCT IN THREE CASES
1) THE CUSTOMER RECEIVED A WRONG PRODUCT:
• If a wrong product is delivered to the customer, ARK Computers will arrange free pickup and shipping from customer.
• Once the wrong product is received by us, we will dispatch the right product or refund the amount within 7 working days as per customer’s request.
• The product should be unused and the packaging should not be damaged.
• The product should be sealed in its original product packaging.
• All supporting documentation such as invoice of purchase, price tags, labels, and warranty card as well as all accessories should be dispatched with the product which were included at the time of delivery.
2) THE CUSTOMER DOES NOT LIKE THE PRODUCT OR WANTS TO CANCEL
• If the customer has change of mind on his order he/she can apply for a refund within 3 days of delivery and without opening the product packaging.
• If the product packaging has been opened, damaged or product is found to be in a used condition return/refund will not be applicable.
• In case of change of mind return shipping fee will be paid by customer himself/herself.
3) THE CUSTOMER RECEIVED DAMAGED PRODUCT:
• Customers may claim refund if they receive damaged goods however they must provide video proof of this.
• Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof that customer received damaged good.
• In case of high-end products: Product Performance related issues, refund, replacement, and repair services will be decided and given by our Aftersales department.
• If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a refund.